Refund policy

At Hum of Earth we want you to love your purchase. If you are not completely satisfied, we are here to help. Please review our return and refund guidelines below.

Defective, Damaged, or Incorrect Items (Our Guarantee)

We stand behind the quality of our products. If your item arrives defective, damaged, or if you receive the wrong item, we will gladly replace it or refund you completely at no cost to you.

To resolve an issue with your order:

  1. Contact us at customer@bluethreadsco.com within 30 days of receiving your item.

  2. Include your order number and a clear photograph of the defect, damage, or incorrect item.

  3. We will evaluate the issue and arrange for a free replacement or a full refund. In most cases of damage or defects, you will not need to ship the item back to us.

Standard Returns & Size Exchanges

We understand that sometimes an item just isn't the right fit. We accept standard returns and size exchanges within 30 days of delivery, subject to the following conditions:

  • The item must be unworn, unwashed, and in the exact condition you received it, with original packaging and tags.

  • Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels for size exchanges or change-of-mind returns.

  • Important: Please contact us at customer@bluethreadsco.com to initiate a return. Do not send items back to the return address listed on your shipping label, as that is one of our fulfillment centers and they cannot process consumer returns. We will provide you with the correct returns processing address within the US.

Exceptions / Non-Returnable Items

To protect our business and maintain hygiene standards, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • Custom or Personalized items: Any product customized with your name, specific dates, or uploaded images.

  • Final Sale items and Gift Cards.

Refunds

Once we receive and inspect your returned item at our facility, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at customer@bluethreadsco.com.