Shipping & Returns

From the moment you place an order to the moment it arrives, we want the experience to feel clear and considered. Here is what to expect from shipping, tracking, returns, order issues and refunds.

1 to 2

business days to process

5 to 7

business days for standard US delivery after processing

30 days

from delivery to request an eligible return

The short version

Orders are made and prepared with care, so processing happens before carrier transit begins. Tracking is emailed when each package ships. Eligible standard returns are accepted within 30 days of delivery. Returns and exchanges for size-related issues are not accepted. Damaged, defective or incorrect items are handled at no cost to you.

Shipping Tracking Returns Refunds

Part one

Shipping your order

Hum of Earth is operated by Blue Threads Co. LLC. We work with specialized fulfillment partners to prepare and ship your order. At this time, we ship only within the United States.

Order processing

Standard processing usually takes 1 to 2 business days, Monday through Friday, excluding major US holidays. This happens before the carrier delivery estimate begins.

Standard US delivery

After processing, standard delivery typically takes 5 to 7 business days. Alaska, Hawaii and remote areas may take longer. Delivery dates are estimates and can be affected by carrier volume, weather and other circumstances outside our control.

Shipping costs

Any applicable shipping charge is shown at checkout before payment. Promotional shipping offers, when available, will also appear during checkout.

Your order may arrive in more than one package

Items can be produced by different fulfillment partners, so they may ship separately and arrive on different days. You will receive tracking information for each package as it leaves its facility. A split shipment does not mean part of your order was forgotten, and you will not be charged additional shipping fees simply because an order is divided into multiple shipments.

Part two

Tracking and delivery questions

A shipment confirmation email is sent once a package ships. Tracking can take 24 to 48 hours to begin updating in the carrier’s system.

No tracking email yet?

If five business days have passed since your order was placed, check your spam or promotions folder. If it is not there, contact us with your order number.

Marked delivered but missing?

Check around your property and with neighbors, then allow 48 hours because carriers occasionally mark packages delivered early. If it still has not appeared, contact us so we can help with the next steps.

Need to correct your shipping address?

Please contact us immediately. We will do our best to help, but changes cannot be guaranteed once an order enters processing. Customers are responsible for providing a complete and accurate address at checkout.

Part three

Returns and order issues

We want you to feel good about what you ordered. Eligible standard returns may be requested within 30 days of delivery, subject to the conditions below.

Please choose your size carefully

We do not accept returns or exchanges for size-related issues, and we do not offer size exchanges. This includes items ordered in the wrong size, items that do not fit as expected, or requests for a different size. Please review the size chart on the product page before ordering. If we send a size different from the size listed on your order, it is considered an incorrect item and is covered by our quality promise below.

Eligible standard returns

Requested within 30 days of delivery
Unworn and unwashed
In the condition received
Original packaging and tags included

Items we cannot accept

Size-related returns or exchanges
Custom or personalized products
Final-sale items
Gift cards

These exceptions do not apply when an item arrives damaged, defective or incorrect.

How to start a standard return

Contact us before sending anything and include your order number.
Wait for the correct US return-processing address and instructions.
Ship the item using your preferred trackable method.

Return shipping for eligible change-of-mind returns is the customer’s responsibility. Size-related returns and exchanges are not accepted. Please do not mail a return to the address printed on the original shipping label. That address may belong to a fulfillment facility that cannot process customer returns.

Our quality promise

Damaged, defective or incorrect item?

Please contact us within 30 days of delivery with your order number and clear photos showing the issue. If we sent a size different from the size listed on your order, it is considered an incorrect item. Once reviewed, we will arrange a replacement or full refund at no cost to you. In most cases, you will not need to return a damaged or defective item.

Tell us about an order issue

Part four

Refund timing

When a returned item reaches the designated facility, it will be inspected. We will let you know whether the refund is approved.

If approved, the refund is issued to the original payment method within 10 business days.

Your bank or card provider may need additional time to post the credit. If more than 15 business days have passed since we approved your refund, please contact us.